| I am an exceptionally reasonable person with no larcenous tendencies, so there is ZERO chance of any legitimate complaint going unaddressed. If I make a mistake, please just bring it to my attention, and I'll fix it. mail@atomiccinema.com There are, however, a range of unreasonable complaints. I am not responsible for the quality of the movies or the discs. I don't make any of these things! Some movies are terrible movies, or look terrible because production studios make lame products. I try to offer a reasonable description of an item, but I cannot be responsible for the content being good, or attractive. If I know a product has a problem I mention it in the description, or I stop carrying it. But I can't know everything about every disc. If you get a DEFECTIVE DVD, please email me about it. It will be replaced. Don't just mail it back with a note... that gets very confusing. Let me know the problem by email, and I'll let you know how best to proceed. |
| Frequently Asked Questions What payment methods can I use here?
What are your age policies?
How do I order?
What's the policy on returns?
Do you ship outside the USA? What payment methods can I use here? US customers can pay with Credit Card (Visa, Master Card or Discover) online, or by check or money order through the mail. Select the desired payment option at checkout, and you will be provided with all necessary information. What are the age policies? We will not sell anything to anyone under 18 years of age. Nothing! How do I order? Simply click on the Add to Cart button next to any item; this doesn't commit you to anything, just puts the item in your shopping cart. You can Review what's in your cart at any time and remove any items you don't want. The cart calculates both shipping and applicable volume discounts. When you are ready to checkout follow the Go to Checkout link (lower left) and follow the on-screen instructions. First, select what part of the world your order will be shipped to. Then You are offered two checkout options: | 1) Pay by Credit Card Online Enter the information required. You will receive an email confirming your order. | | 2) Pay by Check/Money Order through Postal Mail (US Customers Only) When you are done with checkout an email will be sent to you detailing your order. Send check or money order payable to CINEBIZ to the address shown in the email. | | 3) Paypal (It is PAYPAL's policy that their services cannot be used for adult items) |
What's the policy on returns? If an item is defective or if we send the wrong item please email us about it, and we'll get it sorted out. There are no returns, refunds or exchanges for player incompatibility (region coding and such) or for a movie being lame, or looking bad. I don't make any of these items! The studios put out whatever they put out. Sometimes products look bad, or are otherwise just lousy products. In general, I try to carry better products and drop lousy products, but I can't know everything about every item.
Do You sell/ship Overseas?
We do ship to the European union nations, Canada, Japan, Korea, Taiwan, Hong Kong, Australia and New Zealand, at the customer's risk. We cannot guarantee delivery of any item outside the US. | About shipping time | Orders in the US of normal items usually arrive within a week. | | Domestic orders are generally mailed within 1-2 working days. All domestic orders are sent USPS First Class or Priority Mail. All domestic packages are guaranteed. If they get lost or destroyed we'll replace them. | | International orders Sometimes things arrive days after ordering. Sometimes they arrive three or four weeks after ordering. We have no control over this. Of course Express Mail tends to be faster. It is a condition of sale that we bear no responsibility for the ultimate arrival of international orders. All international shipping is undertaken entirely at the customer's risk. When we consign the package to the US Post Office for delivery overseas, that transaction is over. This applies to all international orders without exception. | | You must enter a real working email address when you order! It will never be used for advertising, or given or sold to anyone, but this is an internet only business, and email is how everything works here, and we MUST be able to get in touch with you if there is a problem with your order. You do not need to worry about email security or spam. Nobody has EVER gotten a single advertisement email as a result of shopping here. |
| You must enter a real working email address when you order! | | You must enter a real working email address when you order! It will never be used for advertising, or given or sold to anyone, but this is an internet only business, and email is how everything works here, and we MUST be able to get in touch with you if there is a problem with your order. You do not need to worry about email security or spam. Nobody has EVER gotten a single advertisement email as a result of shopping here. |
| Our consumer data privacy policies and method of transaction security | Privacy: The only information we collect is the information provided in an order, and we don't disclose, sell or disseminate that information to any third party (with the one obvious exception of the credit card processing company)
Transaction Security: All credit card data is protected by Secure Socket Layer (SSL) encryption, and handled by Americart, one of the largest and best established web merchant services. |
| Shipping Rates | Delivery of American orders is guaranteed. CUSTOMERS OUTSIDE THE UNITED STATES OF AMERICA: Delivery of any order outside the United States is NOT GUARANTEED. For international orders, the service we provide is not delivery. It is packing and addressing the order and consigning it to the post office. That's the best we can offer. Beyond that point we don't know about or control any aspect of the shipment, and are not responsible for ultimate delivery. The problem is that we cannot control whether international parcels are confiscated by your customs service, or lost or stolen or mis-delivered. NUMBER
OF DVDS | USA | CANADA | INTERNATIONAL (other than Canada) | | First Class/ Priority Mail | Air Mail (No tracking #) | Express Mail | Airmail (No tracking #) | Express Mail | | 1 | 2.95 | 4.95 | 23.95 | 9.95 | 26.95 | | 2 | 4.95 | 6.95 | 23.95 | 11.95 | 26.95 | | 3 | 5.95 | 8.95 | 23.95 | 13.95 | 26.95 | | 4 | 6.95 | 9.95 | 23.95 | 16.95 | 26.95 | | 5 | 7.95 | 11.95 | 25.95 | 19.95 | 34.95 | | 6 | 8.95 | 13.95 | 25.95 | 21.95 | 36.95 | | 7 | Flat Rate 9.95 | 15.95 | 27.95 | 23.95 | 39.95 | | 8 | Flat Rate 9.95 | 17.95 | 29.95 | 26.95 | 41.95 | | 9 | Flat Rate 9.95 | 19.95 | 31.95 | 29.95 | 43.95 | | 10 | Flat Rate 9.95 | 21.95 | 33.95 | 32.95 | 46.95 | | 11 | Flat Rate 9.95 | Flat Rate 23.95 | Flat Rate 35.95 | 35.95 | 47.95 | | 12 | Flat Rate 9.95 | Flat Rate 23.95 | Flat Rate 35.95 | Flat Rate 38.95 | Flat Rate 49.95 |
There seeming anomalies in this rate chart are based on the very odd structure of certain international postal rates.
Express Mail becomes an attractive choice on larger INTERNATIONAL orders because the airmail and express rates converge as weight increases. |
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